Warranty Policy

Skmei warranty policy

All Skmei products and accessories are covered under the section of manufacturer warranty. Please take a look of the below mentioned products and accessories for warranty coverage details.

Warranty Guidelines

In case, you face any issues with your Skmei product, please contact us and we will be pleased to help you.

Skmei Warranty Guidelines

The Skmei warranty is confined to the first purchaser of the products and is non- transferable.

The services related to warranty are limited to replacement or repair of the product and is at the own discretion of Skmei.

Proof of purchase has to be presented to avail warranty services.

You can register a warranty service request at HERE and our customer service team will contact you and begin the troubleshooting for the respective issue.

If, the issue is not resolved over the phone call or on the e-mail, we will arrange a pick-up for the device from your address in case of repairment or replacement. In case, of non-availability of reverse-pickup facility at your location, Skmei will request you to self-ship the product to our warehouse and share the tracking details with our customer service team. We will not be responsible for any loss or damage during transit in case, you self-ship your product to us.

Skmei warranty coverage shall be limited only to provide rectifications and repairs of the reported concern. In case, a replacement is given, the replaced device will be in the equivalent condition only, in terms of looks and durability, with or without accessories and packaging.

Skmei shall not be covering any consequential or resulting liabilities, damages or loss to the property or life, injuries, or the loss of any kind of personal data as a result of any direct or indirect defects in our products.

Skmei shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of our products nor will be able to provide any repairs or replacement for such issues.

While Skmei will make the best effort to carry out repair at the earliest, we would like to make it expressively clear that we are under no obligation to cover it in a specified period of time.

If any colored, internal or external component is to be replaced, there will be an attempt to make sure that the shade of the product matches with the original components. The replaced patterns, tints or shades may differ from the customer's unit due to continuous usage of the that particular product. Any matching component changed at customer's specified request will be charged except for the component replaced under the warranty policy.

In case, the product is replaced within the warranty timeline and is sold-out, then an upgraded category of product of the same price range will be offered. The customer will not be eligible for a gift card or refund, and warranty will continue as per previous product purchase date.

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- Check below video to know how to claim warranty. 


Warranty Guidelines

In case, you face any issues with your Skmei product, please contact us and we will be pleased to help you.

Skmei Warranty is not applicable in any of the following cases:

The products are not operated under the instructions given in the manual.

In case of any harm to the product due to customer abuse, repaired by an unauthorized person, or any type of misuse detected.

Products attacked or damaged by house pets, pests or rodents, incidental or accidental damage, any kind of liquid spillage on the device, or device subjected to extreme atmospheric conditions like, temperature imbalance, water logging, etc. in the product, usage of non-specified charger, any type of cutting or breaking of wires, careless or improper use, defects appeared due to the causes beyond the capacity to control like abnormal voltage, lightening or acts of God.

This warranty will automatically be discontinued on the expiration of the warranty timeline, i.e, 9 Months (as determined by proof of purchase), even if the products are not operated during the warranty timeline for any reason.

Degradation or peeling of the color of any product due to normal usage or wear and tear.

Concerns which are related to the look and feel of the products, dull display under sunlight, low quality of sound due to dust or dirt accumulated on insides of the products.

Warranty Coverage Information

Thank you for considering our products! We take pride in providing reliable and high-quality products along with exceptional customer service. Kindly note that our warranty coverage is applicable exclusively to purchases made through our official website, Jiomart, and Amazon. Unfortunately, if you choose to make a purchase through Flipkart or Other Platform , we regret to inform you that we cannot extend warranty assurance for products bought from that platform.

Please be sure to make your purchase through our authorized channels to ensure that you benefit from our warranty coverage. For more information about our warranty policy and authorized purchasing platforms, please refer to the terms and conditions provided below.

Thank you for your understanding. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team.

Terms and Conditions

Our warranty coverage applies to products purchased from our official website, Jiomart, and Amazon.

Warranty assurance cannot be provided for products purchased from Flipkart or Other Platform For warranty claims and related inquiries, please refer to our warranty policy or contact our customer support team.